Contact Us

Got something to say? We're listening. Seriously.

Reach Out

Best way to get hold of us is email. Simple, reliable, no ticket systems or chatbots in the way:

We try to reply within 48 hours, usually faster. If something's genuinely urgent — like the game is completely broken or your account is doing something weird — put "Urgent" in the subject line and we'll bump it to the top of the pile.

Found a Bug?

Please tell us. Genuinely. Even small things that seem like they might not matter — we want to know. When you write in, it helps a lot if you can include:

What you were doing when it happened (playing solo, in a multiplayer lobby, looking at results, etc.)
What went wrong versus what you expected
What device and browser you're using (e.g., "iPhone 14, Safari" or "Windows laptop, Chrome")
A screenshot if you can grab one — worth a thousand words and all that

We've fixed some of our most annoying bugs thanks to players who took thirty seconds to send us an email. Every report matters.

Got an Idea?

Feature requests, new category suggestions, game mode ideas — all welcome. Ballocate is actively being developed and player feedback has a real impact on what gets built next. Some of our best features started as a one-line email from someone saying "hey, what if you added..."

We can't promise we'll build every suggestion (some things are harder than they sound, and some just don't fit the game), but we read and consider every single one.

Just Want to Chat?

That's fine too. If you love the game, hate the game, have a funny story about a round that went hilariously wrong, or just want to argue about whether a particular player's birthplace is accurate — we're here for it. We're football fans too, so we enjoy these conversations.

Check the FAQ First

Before you write in, have a quick look at our FAQ page. There's a decent chance your question is already answered there — we cover scoring, multiplayer setup, account stuff, and common troubleshooting. Might save you the wait for a reply.

Deleting Your Account

If you want your account and all associated data permanently removed, send a request from the email address linked to your Google account to contact@ballocate.com. We'll take care of it and confirm once everything's been deleted. Just a heads up: this can't be undone, so make sure it's what you want.